Training and Support

At Windward Software, we value customer input and work hard every day to take customer suggestions and incorporate them into the system. After 20+ years of improvements, we are still surprised at the ideas our customers have, which continually make the program even better. These updates are available to you over the internet for easy downloading and updating.

Updates are included at no extra charge for the first year, after which there is a charge of 12.5% of the current software price to keep the system up-to-date. Pre payment and multiple year discounts are available.

If you need a modification to the software for your company only, we can do this with custom programming. Often a big change for you is just a small programming job for us. We recognize that every business is different and sometimes these small changes can save you a lot of keystrokes. Please note: that extra charges are applicable for custom programming.

When we add custom programming to the system for you, it will become part of the core system, so it will continue to be available to you as you update the software. This is an important feature, as many of our competitors will not custom program, and if you do receive customization from a competitor you will be stuck with the version you have without upgrades.

The majority of our training is done via telephone, where our computer connects to your computer over the internet, so both you and our trainer can see what is on your screen. At the same time our trainer will be talking with you on the telephone to guide you through the process.

We can then show you how to perform tasks by controlling your mouse and keyboard, or watch and assist you in completing the steps. The lessons can be scheduled in several one to two-hour sessions so that you receive the training you need when you need it, instead of training you in advance and hoping you remember what you learned. For example, you may not perform a month-end procedure until you have loaded up the system, started work, and reached your first month-end. Our trainer can guide you through the process at this time, so you will thoroughly understand it and learn it for the next time.

The Internet is an excellent training tool, but we don't get to see you face-to-face. If you desire, we can travel to your office and train you on-site, and we do this for many of our clients around the world.

Also, if you want to get away from the interruptions and the telephone that won't stop ringing in your office, you can come to our head office in beautiful British Columbia, Canada for classroom training. Don't bother bringing apples for the teacher, we have plenty of orchards here!

Click Here to read about our new Training Videos

Technical Support

Technical support is different from training, because with technical support, the calls are normally short to solve a specific problem. Windward has many support technicians dedicated to the job in addition to several programmers and trainers. If your system is down, and it’s an emergency, we’ll pull out all the stops to ensure you get the support you need.

Like the training modules, we use PC Anywhere to connect to your computer over the internet or phone line, so that we can see your computer and view the problem directly so it can be fixed quickly. Anything that might need adjusting with our software can be fixed long distance, through remote access, so we can ensure a high quality of support.